Delivery Drivers

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We represent delivery drivers for restaurants, logistics companies, and app-based platforms who face wage theft, misclassification, and deceptive pay practices.

The delivery industry is rife with violations that cost drivers thousands of dollars in lost wages.

Common Workplace Issues

Stolen Delivery Fees

Ever wonder what those delivery charges are for when customers order food online? Despite what their name suggests, such charges rarely go to the person who actually delivers the food. Many companies pocket these fees while drivers receive only tips.

Below Minimum Wage Pay

If you're paid as a tipped employee, your employer must ensure you make at least minimum wage when tips are included. If you spend time "in store" preparing food, folding boxes, or taking orders, you should be paid full minimum wage for that time, not a reduced tipped wage.

Unpaid Work Time

Time spent waiting for orders, cleaning your vehicle, or performing other work-related tasks may be compensable work time. If you're required to be at the restaurant or available for deliveries, you may be entitled to hourly pay.

Misclassification

Many delivery companies classify drivers as independent contractors to avoid paying minimum wage, overtime, and benefits. This classification is often illegal under Massachusetts law.

Your Rights

Massachusetts has strong protections for tipped workers and delivery drivers. The tips law prohibits employers from keeping any portion of tips, including delivery fees that customers reasonably believe go to drivers.

If you're classified as a tipped employee, your employer must pay you the difference between your tips and the full minimum wage. If you're misclassified as an independent contractor, you may be entitled to back pay for minimum wage and overtime violations.

Who We Help

Pizza Chain Delivery Fee Case

Our client was a delivery driver for a national pizza chain. The pizza chain charged a $2.50 "delivery fee" but did not pay that money to the employees who made the deliveries. We filed a lawsuit claiming that this practice violated the Massachusetts tips law.

Rather than fighting the case on the merits and facing potential class liability, the pizza chain agreed to pay a judgment for the full amount of our client's damages plus our legal fees and costs.

In-Store Wage Violations

In a number of similar cases, we've recovered damages for delivery drivers who were paid less than the minimum wage for time they spent in their assigned stores waiting for delivery orders. Because the delivery drivers worked in a "tipped occupation," the pizza chain paid them less than the minimum wage and relied on tips to "make up" the difference, even though the drivers couldn't make tips while in the store.

How We Can Help

Determine

Determine if delivery fees should be going to you

Calculate

Calculate unpaid minimum wage for in-store time

Evaluate

Evaluate whether you're misclassified as an independent contractor

Pursue claims

Pursue claims for unpaid wages and tips

Recover damages

Recover triple damages and attorney's fees under Massachusetts law

If you're a delivery driver and suspect your employer is keeping delivery fees or paying you below minimum wage, contact us for a free consultation.