CONSUMER PROTECTION

Consumers are entitled by law to honest, fair, and transparent pricing for products and services. In violation of the law, hidden expenses, surprise fees, and misleading prices have become the norm in everyday transactions. These issues are known as “drip pricing,” which means the price you pay for a good or service ends up being higher than the original price because a business adds additional expenses and fees to the original priceduring the purchasing process.

“Drip pricing” is illegal, and it waste consumers’ time and cost them billions of dollars a year.

Examples of “drip pricing” include:

• Junk fees. Fees excluded from the price of a product or service that are never disclosed to a consumer or not disclosed until after the consumer is asked for paymentinformation.‍
• Deceptive or unfair pricing. Advertised prices that don’t reflect the true price due to undisclosed ormisleading fees.‍
• Unexplained fees or charges. Fees or charges collected from consumers without clear disclosure or explanation.‍
• Bait-and-switch pricing schemes. Practices that lure customers with one price and charge a higher one at checkout.

Businesses in the following industries regularly engage in these illegal practices and cause consumers to waste time and lose money:

• ‍Event ticket sales websites and apps
• Restaurants
• Food delivery websites and apps
• Hotels
• Car dealers
• Car rental companies
• Internet marketplaces
• Online grocery shopping
• Apartment rentals
• Short-term vacation or travel rentals

At Fair Work, our lawyers have extensive experience handling complex litigation and helping individuals across the country pursue their claims. If you believe that a business has charged you more for a good or service than the original listed price or collected an undisclosed or unexplained fee from you, please reach out to us for a free and confidential consultation to discuss your potential claims and damages. We handle cases on a contingency basis. That means clients don't pay us out of pocket or by the hour. Instead, we only recover our fees and costs if we recover something for you.