Paying more to dine out than you expected?
Many restaurants in Massachusetts are adding automatic fees — such as “service charges,” “hospitality fees,” “administrative fees,” "kitchen appreciation fees," or other surcharges — that increase the total cost of a meal. In some cases, these charges may violate Massachusetts consumer protection law becuase they are misleading, improperly disclosed, or added automatically without adequate notice.
These practices have been reported at restaurants throughout Massachusetts, including in Boston, Cambridge, Nantucket, Martha’s Vineyard, Cape Cod, Worcester, Springfield, and other communities across the state.
Our firm is currently investigating potential claims against Massachusetts restaurants that add unexplained, misleading, or automatic charges to customers’ bills. Depending on the circumstances, diners may have legal rights under Massachusetts law, including the possibility of recovering damages.
We want to hear from you.
If you dined at a restaurant in Massachusetts in the past three years and your bill included an unexpected or automatic fee, such as a service charge or similar surcharge, you may have a potential legal claim.
To speak with a lawyer confidentially and at no cost, please complete our CONTACT FORM or email hillary@fairworklaw.com. Sharing your experience may help us determine whether restaurants are engaging in unlawful billing practices affecting customers across Massachusetts.
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